Founding Enterprise Customer Success Manager (A...
Job Description:
Founding Enterprise Customer Success Manager (AI Search + MarTech)
Location: Onsite – San Francisco, CA (Non-Negotiable)
Compensation: $110,000 – $160,000 base salary
Additional Compensation: Equity
Visa Sponsorship: Considered on a case-by-case basis
The Opportunity
HireNow Staffing is acting as a direct placement partner for an early-stage startup building the future of marketing through AI-powered search and optimization.
The company is seeking a Founding Enterprise Customer Success Manager to own end-to-end success for key enterprise customers and help build the Customer Success function from the ground up.
This is a high-impact, foundational role for someone who thrives in client-facing environments, enjoys managing complex stakeholder relationships, and wants real ownership at an AI-native company scaling quickly.
You will serve as a trusted partner to Fortune 500 and mid-market customers (ACVs ranging from $12K–$100K), ensuring adoption, retention, and expansion while shaping the processes and playbooks that will define Customer Success long-term.
What You'll Do
Candidates will be considered for interview based on demonstrated ability to:
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Own the post-sale customer journey for high-value enterprise accounts, from onboarding through renewal and expansion
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Act as a strategic advisor on AI Search, SEO/GEO workflows, and enterprise adoption best practices
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Manage and influence multiple customer stakeholders, including executive-level decision-makers
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Drive measurable outcomes tied to customer performance, value realization, and long-term growth
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Translate customer needs and insights into clear feedback loops for Product and Engineering teams
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Identify upsell and expansion opportunities, supporting account growth and retention
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Build foundational CS systems, processes, and internal playbooks as an early team member
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Manage a relatively high book of business (30+ accounts) while maintaining high-quality engagement
Required Qualifications (Non-Negotiable)
These qualifications are mandatory. Candidates who do not meet all requirements will not be considered.
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Must be based in San Francisco and able to work onsite (non-negotiable)
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1+ year of experience in Customer Success, Account Management, SEO, Solutions Engineering, or a client-facing post-sale role
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Demonstrated ability to manage multiple customers or accounts simultaneously
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Strong communication skills with confidence working directly with enterprise stakeholders
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Clear record of job stability and consistent performance (no jumpy or freelance-heavy backgrounds)
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Interest in AI-native marketing technology and customer-driven product adoption
Preferred Qualifications (Standout Differentiators)
Candidates with the following experience will be viewed as especially strong:
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SEO agency background managing multiple enterprise clients (Merkle, iCrossing, or similar)
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Experience in MarTech or Enterprise SaaS customer success teams (Hightouch, Zendesk, etc.)
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Familiarity with SEO, GEO, search-driven marketing workflows, and performance optimization
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Experience supporting enterprise implementations with complex stakeholder environments
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Builder mindset with high agency—comfort operating without heavy structure
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Prior evidence of creating something from scratch (early startup exposure, founding experience, or process-building ownership)
This Role Is Not a Fit For
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Candidates without meaningful client-facing or customer success experience
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Professionals with unstable resumes or repeated short tenures
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Individuals not currently located in San Francisco or unwilling to be onsite
Why This Role
This is a rare opportunity to:
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Be an early, foundational member of an enterprise-facing Customer Success team
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Work directly with high-profile customers adopting AI-powered marketing infrastructure
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Help define how Customer Success scales at a fast-growing AI startup
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Gain ownership, visibility, and long-term growth potential through equity participation